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Another critical semantic distinction is this one:. The "aggressive" officer RE-acts to events. The "assertive" officer RE-sponds. The prefix RE means to come back to, to return, so when we React, the act controls us. Reactive officers make mistakes because they are controlled by the action itself. Should an officer lose his temper and snap at someone, he is reacting to their attitude and behavior, letting them shape and control his behavior. The assertive officer, by contrast, REsponds, he re-answers rather than reacts, suggesting greater control. The root word of respond is the Latin 'respondere,' a verb meaning to answer. Communities want responsive officers--not reactive ones--working their streets.
Another confused set of words is sympathy & empathy, a confusion that in police work can be dangerous. The word sympathy means to share feelings with, to be in accord with, whereas empathy (EM from the Latin 'to see through,' and 'pathy' from the Greek meaning 'eye of other) means to understand as if you stood in the others shoes only momentarily.
In police work, we rarely sympathize with anyone, unless it be for a victim, but to maintain the tactical edge we always need to think like those we are dealing with if we are to anticipate their actions. Tactical Empathy is an officer's greatest skill!
And finally, consider the distinction between "anticipate" and "expect." To anticipate means to "see before hand and move to prevent." It would, for example, be good to anticipate a punch and move your head before such landed! The word expect means to "wait for," suggesting greater rigidity of response. Expect a left to the face, for example, and you will get hit with a right or kneed in the groin! Indeed, if you want to test the rigidity of "expect," try this: Approach three people on the corner and expect the one on the right to give you the most trouble. Within two minutes, the one on the right is in fact the most troublesome! We know from acting research that audiences reflect back to you what you put out three times in intensity! When you expect trouble, you generate it! In short, the trained officer is assertive, not aggressive, he responds but never reacts, and because he employs tactical empathy rather than sympathy, he is able to anticipate trouble and move to prevent it, rather than expecting it and causing it! A mouthful, I know, but words do make a difference, and I urge us all to use the same words the same way when we train officers.
Such clarity cuts down on confusion and gives officers a clear idea of how they should perform in the field.
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Dr. George J. Thompson is the President and Founder of the Verbal Judo Institute, a tactical training and management firm based in Auburn, NY. He has trained more than 175,000 police officers and his Verbal Judo course is required in numerous states.
Doc has created the only "Tactical Communication" course in the world and he has written four books on Verbal Judo, each analyzing ways to defuse conflict and redirect behavior into more positive channels. The Verbal Judo Institute, offers Basic & Advanced courses in the Tactics of Verbal Judo. Doc received his B.A. from Colgate University (1963), his Masters and Doctorate in English from the University of Connecticut (1972), and he completed post-doctoral work at Princeton University in Rhetoric & Persuasion (1979). Widely published in magazines and periodicals, his training has been highlighted in such national media outlets as NBC, ABC, & CBS News, CNN, 48 Hours, Inside Edition, LETN, In the Line of Duty, and Fox news, as well as in the LA Times, NY Post, Sacramento Bee, and other publications.
On a personal note, Doc and Pam are the proud parents of three-year old, Tommy Rhyno Thompson, and Doc, a survivor of throat cancer, has returned to active teaching. He currently offers VJ training on the internet, and has two more books forthcoming, Verbal Judo Leadership: The Hard Right (with Gregory Walker), and Hammett's Moral Vision. You can contact Doc at VJI, Inc., 2009 W. Genesee St. Rd., Auburn, NY 13021, 315-253-0007.
« Last Edit: May 31, 2006, 21:25:30 by Hock http://hockscombatforum.com/